For the vast majority of Learning organizations, our evaluation techniques have remained fairly constant over the past few decades. Most organizations use average scores to measure effectiveness. While average scores have value, they mask where we have failed to add value to participants and our organizations.

In Lesson #2 from Performitiv's Next Gen Learning leaders video series, JetBlue's Lauren Kramer describes how learning leaders can communicate to business leaders and help them understand the "what, so what and now what" around their learning programs. Amy Graft from Siemens explains how knowing your data and understanding impact can get you the seat at the table you're looking for.

A large, global organization is trying to change their culture and change it quickly. They have three goals for what success looks like regarding this initiative, which targets a notably higher attrition rate than their industry: