The learning industry has been experiencing a period of rapid innovation. Expectations for learning leaders are greater than ever, and the need for adaptability and data-driven decision-making is increasingly more important.
Success takes hard work and the right approach to measurement and optimization.
You may be interested in checking out a recent video interview we shot with one of the true world-class leaders in learning, JetBlue. It’s an excellent example of how data and innovation are reshaping the face of learning.
Over the past three years, we’ve been fortunate to have JetBlue as a Performitiv client. They have driven truly remarkable improvement in the impact of their learning.
Taking a continuous improvement approach, which touches everyone in the organization, they’ve dramatically improved all of their key outcome indicators – learning delivery, application, fit, value and their key talent and business outcome indicators.
They connect these indicators to hard business and talent outcomes to ensure their programs are contributing tangible value. Their Net Promoter Score (NPS) is twice the industry average!
For a learning organization that was already a leader in this area, this is an example of good to great, or great to greater.
So, how did they do it? By using learning analytics technology to help identify opportunities for improvement and share meaningful insights easily across their teams to enact real change.
They also link learning to business outcomes, so that they can collaborate with stakeholders and leaders, to help them understand the impact that learning makes.
In this video, Lauren Kramer from JetBlue shares some clear, practical tips on how they’ve accomplished such amazing results in short order, putting data at the center of everything they do.
Please take a look, and if you’d like to start driving similar results for your organization, please get in touch.